SiliconANGLE - CybAI news

01 Nov

AI contact center provider Regal closes $40M round to scale personalized customer interactions – SiliconANGLE

stp2y0 CommentsChat-GPTAI contact center provider Regal closes $40M round to scale personalized customer interactions, Duncan Riley, SiliconANGLE

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers. Founded in 2020, Regal is focused on redefining customer management through artificial intelligence-powered contact center software that combines automation with human-centric interactions. Differing from traditional models, Regal emphasizes high-touch experiences. That’s a customer service approach that prioritizes personalized, attentive interactions, adapting to individual needs to create a more engaging and satisfying experience. It does so by using generative AI agents to tailor communication based on real-time customer intent signals, addressing…

01 Nov

Diffblue raises $6.3M for autonomous AI-powered test generation platform – SiliconANGLE

stp2y0 CommentsChat-GPTDiffblue raises $6.3M for autonomous AI-powered test generation platform, Kyt Dotson, SiliconANGLE

Diffblue Ltd., the maker of an autonomous generative artificial intelligence code test platform, said today it secured $6.3 million in new funding to build on its differentiated approach to generating unit tests for Java. The new capital came as an extension to the company’s Series A funding round, joined by existing investors IP Group, Parkwalk Advisors and AlbionVC, with additional participation from Oxford University and further investment from private investors through the Oxford Technology and Innovations EIS Fund. Citigroup Inc., a customer of Diffblue, joined the round via its venture capital arm Citi Institutional Strategic Investments as a new equity…

01 Nov

Dremio throws its support to Polaris data catalog and expands deployment options for Iceberg lakehouse – SiliconANGLE

stp2y0 CommentsGenAIDremio throws its support to Polaris data catalog and expands deployment options for Iceberg lakehouse, Paul Gillin, SiliconANGLE

Dremio Corp., the developer of a data lakehouse platform based on the Apache Iceberg table format, today is throwing its support behind the Polaris data catalog that cloud data warehousing firm Snowflake Inc. released to open source in June. The move is an important third-party endorsement for Snowflake, battling rival Databricks Inc. to become the platform of choice for artificial intelligence development on top of the open-source Apache Iceberg file system. Dremio said it would also support Databricks’ rival Unity Catalog managed service, but its endorsement was less full-throated than for Snowflake. Over time, Dremio said it intends to adopt…

01 Nov

Enterprise process intelligence drives cross-industry efficiency – SiliconANGLE

stp2y0 CommentsChat-GPTSiliconANGLE, Three insights you might have missed from Celosphere24, Victoria Gayton

As enterprises navigate the rapid shift toward AI-driven business solutions, enterprise process intelligence has become essential for cohesive data integration. Process intelligence is increasingly recognized as a key enabler in optimizing complex workflows and unifying data systems across industries, supporting a more connected and efficient operational landscape. Celonis SE’s evolving capabilities reflect the industry-wide emphasis on actionable data insights and operational transparency. Through enhancements aimed at reducing data silos and streamlining core processes, the company highlights the potential for AI and enterprise process intelligence to create more responsive and cohesive business environments. Celonis’ Alex Rinke talks with theCUBE about platform…

01 Nov

TigerEye’s new AI Analyst offers enhanced decision-making in sales and revenue operations – SiliconANGLE

stp2y0 CommentsGenAIDuncan Riley, SiliconANGLE, TigerEye's new AI Analyst offers enhanced decision-making in sales and revenue operations

Artificial intelligence-powered planning and revenue management platform company TigerEye Labs Inc. today announced the launch of its conversational AI Analyst, a new service designed to help professionals make faster, smarter decisions by answering complex questions about the business through a simple app. AI Analyst has been built to be time-aware, allowing teams to ask about opportunities, forecasts, revenue, top-of-funnel metrics, segmentation and changes over time, with the results delivering on-demand reports and actionable insights. Differing from traditional enterprise solutions, the service allows companies to fact-check sources, see specific data points that are being pulled and view the math behind the analysis, all…

01 Nov

Agentic future: Driving transformation in AI – SiliconANGLE

stp2y0 CommentsChat-GPTBrian Njuguna, Building an Agentic Future: How hyperautomation and AI fit into the picture, SiliconANGLE

As artificial intelligence, machine learning and robotic process automation continue to gain steam when it comes to the automation of complex business processes, they are setting the stage for an agentic future. This is because RPA is enabling the transition of manual and repetitive tasks into more autonomous and intelligent processes, fostering enhanced human creativity and problem-solving solutions, as evidenced by the PricewaterhouseCoopers International Ltd. research on banking, according to Amit Kumar (pictured, left), strategic sales and field chief information officer at UiPath Inc. UiPath’s Amit Kumar and PwC’s Kevin Kroen talk to theCUBE about what to expect in an…

01 Nov

Orchestration Engine: Transforming Business – SiliconANGLE

stp2y0 CommentsChat-GPTMark Albertson, SiliconANGLE, The Celonis Orchestration Engine illustrates how the company is paving the way for autonomous business operations

Autonomous driving is based on the principle that a car’s engine can be governed by technology without constant human interaction. Celonis SE is applying this same approach to business operations through its Orchestration Engine, according to Rudy Kuhn (pictured), lead transformation evangelist at Celonis. Celonis’ Rudy Kuhn talks with theCUBE about the Celonis Orchestration Engine. “If you think about autonomous cars, you need situational awareness…you need a system of values, you need a roadmap,” Kuhn said. “We know what the process should look like because we defined the process with business process management. We have Orchestration Engine really to operate…

01 Nov

Storage cost efficiency: Optimize with Dell PowerStore – SiliconANGLE

stp2y0 CommentsGenAIDell PowerStore and Intel drive storage cost efficiency and sustainability for AHEAD clients, Mark Albertson, SiliconANGLE

As part of its strategic consulting and managed services practice, AHEAD Inc. is often called in to help solve interoperability and performance issues caused by a complicated tangle of storage, server and virtualization solutions. In partnership with Dell Technologies Inc., AHEAD relies on storage cost efficiency solutions, such as PowerStore, to help its clients untie the IT knot. “We were a long-time partner with Dell, and I got my first exposure to PowerStore in 2019 when we were doing the beta testing,” said Jonathan Kowall (pictured, center), director of specialist solutions engineers at AHEAD, during an interview with theCUBE, SiliconANGLE…

01 Nov

Process intelligence: Improving operational efficiency with Celonis – SiliconANGLE

stp2y0 CommentsChat-GPTHow Celonis hopes to use process intelligence to drive innovation and sustainability, Ryan Stevens, SiliconANGLE

In today’s technology world, industry leaders prioritize integrating advanced technologies and sustainable practices to enhance operational efficiency and drive innovation. Though much of the focus these days is around generative AI, there are still processes that some say are broadly undervalued, including Celonis process intelligence. In that regard, there’s much to consider. Celonis process intelligence has huge potential, according to Eugenio Cassiano (pictured), senior vice president of strategy and innovation at Celonis SE. Celonis’ Eugenio Cassiano talks with theCUBE about process intelligence. “When you think about [it], we’re becoming de facto, a new class of data that we generate. With that,…

01 Nov

Process mining: EY provides improved insights and RPA.- SiliconANGLE

stp2y0 CommentsGenAIEversource, EY use process mining to cut backlogs and boost customer service, SiliconANGLE, Victor Dabrinze

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and reducing manual work, Eversource has transformed its business practices and customer interactions, according to Rockie Solomon (pictured, left), manager of enterprise automation at Eversource Energy. Eversource’s Rockie Solomon and EY’s Jamaal Stanford discuss process mining and RPA’s enterprise value. “We had processes that would stack up for quite a bit of time and ultimately were costing us a bit of money,” Solomon said. “That was our introduction to automation. When you see work piling up, that’s frustrating. That’s when we partnered…