AI contact center provider Regal closes $40M round to scale personalized customer interactions – SiliconANGLE

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.

Founded in 2020, Regal is focused on redefining customer management through artificial intelligence-powered contact center software that combines automation with human-centric interactions.

Differing from traditional models, Regal emphasizes high-touch experiences. That’s a customer service approach that prioritizes personalized, attentive interactions, adapting to individual needs to create a more engaging and satisfying experience. It does so by using generative AI agents to tailor communication based on real-time customer intent signals, addressing key pain points in customer service by moving away from one-size-fits-all strategies.

Regal’s platform includes features such as journey builders and integrations with over 40 systems that make it flexible for use in industries with complex service needs, such as healthcare, insurance and education. With support for both inbound and outbound interactions, the platform allows businesses to address customer needs, including scheduling, routing and reminders, with the result being enhanced engagement and satisfaction.

The company’s AI-driven automation allows it to handle large-scale customer interactions without sacrificing personalization. The AI Agents operate continuously, with constant availability and the capacity for infinite voice concurrency to ensure that businesses can scale up operations without added labor costs. The AI Agents are also adaptable and can engage customers like a human would while maintaining efficiency and operational savings.

Regal has seen strong growth and now powers over 10 million customer interactions per month. Notable customers include HomeAdvisor Inc., Western & Southern Financial Group Inc., Parsley Health Inc., Accident.com and FidelityLife.

“With this funding, we’re excited to continue re-imagining the core contact center technology and the way businesses engage with their customers,” said co-founder and Chief Executive Alex Levin. “Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time — enabling businesses to ensure high-quality, personalized, affordable customer interactions.”

Including the new funding, Regal has raised $83 million to date. Previous investors include Emergence Capital Partners LP, Founder Collective, Flex Capital, Operator Collective LP, Homebrew Management and Inspired Capital Partners LP.

Image: Regal