01
Nov
Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and reducing manual work, Eversource has transformed its business practices and customer interactions, according to Rockie Solomon (pictured, left), manager of enterprise automation at Eversource Energy. Eversource’s Rockie Solomon and EY’s Jamaal Stanford discuss process mining and RPA’s enterprise value. “We had processes that would stack up for quite a bit of time and ultimately were costing us a bit of money,” Solomon said. “That was our introduction to automation. When you see work piling up, that’s frustrating. That’s when we partnered…