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Building an Automated Customer Support System with NLP and Machine Learning
17 Aug

Building an Automated Customer Support System with NLP and Machine Learning

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Introduction In the age of digital transformation, providing efficient and effective customer support is crucial for businesses. Automating customer support using Natural Language Processing (NLP) and machine learning can significantly enhance the customer experience by providing instant responses and resolving common queries without human intervention. This article walks through the steps to build an automated customer support system, leveraging NLP to understand and respond to customer inquiries. Objectives Develop an NLP model to understand and process customer queries. Implement a machine learning algorithm to classify and route inquiries. Create a user-friendly interface for customers to interact with the support system.…
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Engadget review recap: Dyson’s non-weird headphones and Lenovo’s ThinkPad X1 Carbon
17 Aug

Engadget review recap: Dyson’s non-weird headphones and Lenovo’s ThinkPad X1 Carbon

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What a week to kick off a new review recap series on Engadget. Google held its Made By Google event on Tuesday, launching the Pixel 9 lineup and the Pixel Watch 3. Since then, though, it's already had to admit to a mistake in one of the forms it had members of Team Pixel sign for access to devices. Coincidentally, that brought up a lot of discourse on social media around what reviewers do, and how they gain access to products.I'll take this opportunity to point you to our document on our reviews process, which details how and what we…
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How to watch all of Xbox’s Gamescom streams
17 Aug

How to watch all of Xbox’s Gamescom streams

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It’s that time of year again. Gamescom is nearly upon us. For the uninitiated, Gamescom is a huge gaming trade show held annually in Germany. This year, Microsoft has announced a major . All told, four streams will highlight upcoming Xbox games.The first is the opening night livestream. This stream isn’t Xbox-centric, but we’re expecting during the keynote. The event kicks off on August 20 at 2PM ET and it will be available via the Gamescom and the . The event’s website or, you know, just click play directly below this sentence.After that, there will be three streams from Xbox,…
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Statistics with R – Introduction to R Language and Statistics
17 Aug

Statistics with R – Introduction to R Language and Statistics

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What is statistics? Statistics is a science, where we use information from our world to provide answers to the questions created. But how is it science? Using statistics is not enough to just collect data (information), the data needs to be trained, understood and processed to obtain a final result. This entire process until reaching the result brings a learning of great value. Where at each point that you manipulate it can bring a different result. I don't think it's that bad, it can be a challenge, having to test and evaluate again until reaching an effective result. Within statistics…
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The Morning After: Apple is still working on a rotating iPad-like tabletop device
17 Aug

The Morning After: Apple is still working on a rotating iPad-like tabletop device

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An iPad-like tabletop device, Apple’s reported take on Echo Show and Nest Hub-style touchscreen devices, might still happen. According to Bloomberg, it could debut as soon as 2026, with a thin robotic arm that moves around a large display. In my mind, it’ll look like a mid-00s piece of technology, like something from Portal or I, Robot.Rumors suggest it may tilt the screen up and down using actuators and rotate 360 degrees. This suggests it could tap into Apple’s DockKit software to track users as they move around their home for video calls and more. Hundreds of Apple employees are…
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SAG-AFTRA deal will let advertisers replicate actors’ voices with AI
17 Aug

SAG-AFTRA deal will let advertisers replicate actors’ voices with AI

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SAG-AFTRA has announced a new agreement that would allow actors to earn from AI copies of their voice with their informed consent. The union representing thousands of performers has struck a deal with Narrativ, which is an online platform where performers can license digital voice replicas for use in audio ads. Brands who want to use a performer's voice will have to identify the products or services they're promoting, and performers will be able to review offers before accepting or declining them.Performers will also be able to set their own prices, with SAG-AFTRA's minimum rates being the lowest. And if…
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America’s plan to resurrect nuclear power
17 Aug

America’s plan to resurrect nuclear power

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Sign up for the Future Explored newsletter! Features on the past, present and future of world changing tech Notice: JavaScript is required for this content. This article is an installment of Future Explored, a weekly guide to world-changing technology. You can get stories like this one straight to your inbox every Saturday morning by subscribing here. It’s 2035, and the US just reached its goal of 100% clean electricity. How did we do it? While solar, wind, and other renewables generate the majority of the nation’s electricity, we’d still be relying at least partially on fossil fuels — if not for…
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National Public Data confirms breach that exposed Americans’ social security numbers
17 Aug

National Public Data confirms breach that exposed Americans’ social security numbers

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A data dump that contains 2.7 billion records of personal information for people living in the US, including their Social Security Numbers, have recently been leaked online. The data dump's contents were linked to National Public Data, a company that scrapes information from non-public sources and sells it for background checks. Now, the company has confirmed that it did have "a data security incident" wherein people's names, emails, addresses, phone numbers, social security numbers and mailing addresses had been stolen.National Public Data's wording in its Security Incident report is a bit a vague and convoluted, but it did blame the…
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Throwback survival-horror game Hollowbody is coming on September 12
17 Aug

Throwback survival-horror game Hollowbody is coming on September 12

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Hollowbody was one of the standouts from Steam Next Fest earlier this year, and it’s coming out real soon.At a time when everyone is extremely nervous about the upcoming Silent Hill 2 remake, Hollowbody feels like a total throwback to that PlayStation era of survival horror. Set in a near-future dystopia, you play as a black market runner who crashes their flying car into a grim UK housing estate full of weird things going on.The game is presented in a semi-retro style — ’90s vibes on modern tech — and makes smart use of fixed camera angles to build tension.…
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Kim Kardashian is back with a new Beats headphone collab
17 Aug

Kim Kardashian is back with a new Beats headphone collab

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Kim Kardashian is lending her name and image to a second collaboration with Apple's Beats line of headphones. The latest entry to the Beats x Kim line brings three neutral colors – Moon, Dune, and Earth – to the Beats Studio Pro headphones. The limited collection is available now from Apple and Amazon, and even with the celebrity backing, the headsets retail for their usual price of $350.Apple refreshed the Beats Studio Pro last year, including a new version of the brand's audio chip and improving active noise cancellation capabilities. The headphones also got an aesthetic refresh to couple with…
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