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Building an Automated Customer Support System with NLP and Machine Learning

Building an Automated Customer Support System with NLP and Machine Learning

Introduction In the age of digital transformation, providing efficient and effective customer support is crucial for businesses. Automating customer support using Natural Language Processing (NLP) and machine learning can significantly enhance the customer experience by providing instant responses and resolving common queries without human intervention. This article walks through the steps to build an automated customer support system, leveraging NLP to understand and respond to customer inquiries. Objectives Develop an NLP model to understand and process customer queries. Implement a machine learning algorithm to classify and route inquiries. Create a user-friendly interface for customers to interact with the support system.…
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