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Aug
Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent performance and assistance to automation and the customer experience. 5 technologies enabled by call center AI today I’ve compiled the most helpful AI call center capabilities available on the market right now, plus three exciting advancements you’ll see in the next few years. Conversational IVR Interactive voice response is one of the first applications of advanced call center technology, automating important aspects of customer interaction by eliciting spoken responses. SEE: Will Power Availability Derail the AI Revolution? (TechRepublic Premium) In its…