27
May
Today's citizens expect seamless, convenient interactions with government entities, akin to the experiences they have with consumer-facing businesses. However, public sector organizations often struggle to meet these rising expectations due to limited resources, complex bureaucracies, and outdated technological infrastructures. This is where conversational AI – including technologies like chatbots and virtual assistants – emerges as a powerful tool for enhancing public services. It uses the power of natural language processing (NLP) and machine learning to transform how citizens interact with government services. This allows public sector organizations to streamline processes, enhance citizen engagement, and deliver more efficient and responsive governance.…