16
Nov
Principal is a global financial company with nearly 20,000 employees passionate about improving the wealth and well-being of people and businesses. In business for 145 years, Principal is helping approximately 64 million customers (as of Q2, 2024) plan, protect, invest, and retire, while working to support the communities where it does business and build a diverse, inclusive workforce. As Principal grew, its internal support knowledge base considerably expanded. This wealth of content provides an opportunity to streamline access to information in a compliant and responsible way. Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an…