12
Aug
A satisfied customer should be the top priority for your artificial intelligence strategy. AI initiatives aimed at driving better customer experiences (CX) require more than advanced technology and data analytics. Your business operations won’t get better simply by adding AI to your tech infrastructure. Thriving AI projects depend on trust, alignment, and adaptivity. Technology and CX professionals must collaborate to further trust, alignment, and adaptivity when devising effective, sustainable, and scalable AI solutions: Trust is central to AI adoption by employees and customers. Today AI is a tool. Tomorrow AI will evolve into assistants at work and in our lives.…