Today’s consumers gravitate towards brands that offer convenience, simplicity and personalization. Yet, digital leaders continue to invest in brand-centric digital experiences that force consumers to carry out individual tasks. Our latest report, “Grow Faster With Outcome-Based Digital Experiences,” will help you understand the “always on” opportunities and the intersection of tech evolutions in APIs, data and AI. Outcomes-based digital experiences unlock new business opportunities and differ from their task-based counterparts because they are:
- Consumer-activated. Outcome-based digital experiences are initiated by consumers, driven by their needs and goals. This requires consumer consent to share their data with third parties within a digital ecosystem, personalize their experience, and stitch a series of tasks together to help them achieve an outcome faster.
- Data-driven for powering dynamic, responsive, relevant experiences. AI applications and APIs play a crucial role in enabling outcome-based digital experiences. AI-powered algorithms can analyze vast amounts of data to understand consumer behavior, preferences, and intent. This allows businesses to tailor their offerings and interactions to better meet the needs of individual customers – dynamic experiences.
- Partnership-enabled with value supplied through third party capabilities. Today’s AI applications and the ubiquity of APIs across enterprise tech stacks are providing new opportunities for businesses to engage in digital handshakes by utilizing customer data. Instead of focusing solely on selling products or services, businesses are now aiming to surface their products and services in more customer journeys – through partnerships.
To gain competitive advantage through outcome-based digital ecosystems, connect with us via inquiry or a guidance session to better understand how digital leaders:
- Explore Ecosystem Opportunities. Look beyond your vertical to find partners that can help deliver comprehensive, outcome-based experiences.
- Design for Content Derivatives. Leverage AI to create multiple content variants, enhancing personalization across different customer journeys.
- Adopt High-Performance Operating Models. Align IT and business teams to support dynamic digital ecosystems, ensuring continuous value delivery.
- Iterate Continuously. Regularly optimize and test your digital experiences to adapt to advancements in partner ecosystems and further customer remove friction.
To learn more, read the full report “Grow Faster With Outcome-Based Digital Experiences.”
Blog post co-written with Senior Research Associate Taylor Hansen
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