AI

24 Oct

WitnessAI Releases Secure Enablement Platform for AI

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Announcing commercial availability of visibility, control, and protection of Gen AI activity WitnessAI, creator of the first enablement platform for safe AI use, today announced the commercial availability of its platform, directly through the company or via value-added resale partners. WitnessAI’s Secure AI Enablement Platform has been in beta testing since June 2024 at a variety of global companies across multiple industries. Following a successful beta program, today the solution is commercially available to enterprises within the United States and internationally. Companies are using WitnessAI in two ways: to protect their employees’ use of third-party AI applications such as ChatGPT, and to secure their…
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Create a next generation chat assistant with Amazon Bedrock, Amazon Connect, Amazon Lex, LangChain, and WhatsApp | Amazon Web Services
24 Oct

Create a next generation chat assistant with Amazon Bedrock, Amazon Connect, Amazon Lex, LangChain, and WhatsApp | Amazon Web Services

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This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain. Generative AI is set to revolutionize user experiences over the next few years. A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. In this post, we demonstrate how to deploy a contextual AI assistant. Built using Amazon Bedrock Knowledge Bases, Amazon Lex, and Amazon Connect, with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. Amazon Bedrock Knowledge Bases gives foundation models (FMs) and agents contextual information from…
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24 Oct

InRule Adds Robin Davies as Chief Revenue Officer

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InRule Technology®, an AI decisioning company providing integrated decisioning, machine learning and process automation software to the enterprise, today announced the addition of Robin Davies as chief revenue officer (CRO). With a track record of driving revenue growth and maximizing profitability, Robin brings to InRule extensive experience in scaling enterprise software go-to-market teams. He previously served as senior vice president of global sales at Fastpath Solutions, a leader in Identity Governance and Administration (IGA) and identity access rights, acquired by Delinea in 2024. Earlier in his career, Robin took on increasingly senior sales roles at Jinfonet Software, which was later acquired by Logi Analytics. During his tenure…
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Boost post-call analytics with Amazon Q in QuickSight | Amazon Web Services
24 Oct

Boost post-call analytics with Amazon Q in QuickSight | Amazon Web Services

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In today’s customer-centric business world, providing exceptional customer service is crucial for success. Contact centers play a vital role in shaping customer experiences, and analyzing post-call interactions can provide valuable insights to improve agent performance, identify areas for improvement, and enhance overall customer satisfaction. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis. Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center. PCA provides actionable…
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Fine-tune a BGE embedding model using synthetic data from Amazon Bedrock | Amazon Web Services
24 Oct

Fine-tune a BGE embedding model using synthetic data from Amazon Bedrock | Amazon Web Services

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Have you ever faced the challenge of obtaining high-quality data for fine-tuning your machine learning (ML) models? Generating synthetic data can provide a robust solution, especially when real-world data is scarce or sensitive. For instance, when developing a medical search engine, obtaining a large dataset of real user queries and relevant documents is often infeasible due to privacy concerns surrounding personal health information. However, synthetic data generation techniques can be employed to create realistic query-document pairs that resemble authentic user searches and relevant medical content, enabling the training of accurate retrieval models while preserving user privacy. In this post, we…
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Next-generation learning experience using Amazon Bedrock and Anthropic’s Claude: Innovation from Classworks | Amazon Web Services
23 Oct

Next-generation learning experience using Amazon Bedrock and Anthropic’s Claude: Innovation from Classworks | Amazon Web Services

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This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources, analyze it, and automatically deliver a customized learning progression for each student sets them apart. Although this evidence-based model has significantly impacted student growth, supporting diverse learning needs in a classroom of 25 students working independently remains challenging. Teachers often find themselves torn between assisting individual students and delivering group…
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Unlocking generative AI for enterprises: How SnapLogic powers their low-code Agent Creator using Amazon Bedrock | Amazon Web Services
23 Oct

Unlocking generative AI for enterprises: How SnapLogic powers their low-code Agent Creator using Amazon Bedrock | Amazon Web Services

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This post is cowritten with Greg Benson, Aaron Kesler and David Dellsperger from SnapLogic. The landscape of enterprise application development is undergoing a seismic shift with the advent of generative AI. SnapLogic, a leader in generative integration and automation, has introduced the industry’s first low-code generative AI development platform, Agent Creator, designed to democratize AI capabilities across all organizational levels. Agent Creator is a no-code visual tool that empowers business users and application developers to create sophisticated large language model (LLM) powered applications and agents without programming expertise. This intuitive platform enables the rapid development of AI-powered solutions such as conversational interfaces,…
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