10
Jul
Most subscription sites use "dark patterns" to influence customer behavior around subscriptions and personal data, according to a pair of new reports from global consumer protection groups. Dark patterns are "practices commonly found in online user interfaces [that] steer, deceive, coerce or manipulate consumers into making choices that often are not in their best interests." The international research efforts were conducted by the International Consumer Protection and Enforcement Network (ICPEN) and the Global Privacy Enforcement Network (GPEN).The ICPEN conducted the of 642 websites and mobile apps with a subscription component. The assessment revealed one dark pattern in use at almost…