chatbot

Advanced AI chatbots are less likely to admit they don’t have all the answers

Advanced AI chatbots are less likely to admit they don’t have all the answers

Researchers have spotted an apparent downside of smarter chatbots. Although AI models predictably become more accurate as they advance, they’re also more likely to (wrongly) answer questions beyond their capabilities rather than saying, “I don’t know.” And the humans prompting them are more likely to take their confident hallucinations at face value, creating a trickle-down effect of confident misinformation.“They are answering almost everything these days,” José Hernández-Orallo, professor at the Universitat Politecnica de Valencia, Spain, told Nature. “And that means more correct, but also more incorrect.” Hernández-Orallo, the project lead, worked on the study with his colleagues at the Valencian…
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Meta’s AI chatbot will soon speak in the voices of John Cena and other celebrities

Meta’s AI chatbot will soon speak in the voices of John Cena and other celebrities

Meta has secured deals with several actors, including Kristen Bell, John Cena and Judi Dench, to use their voices for the Meta AI chatbot, reports. Users will be able to talk to the chatbot while listening to answers in the voice of their favorite celebrities. Other celebrities include Awkwafina and Keegan-Michael Key, a source told Reuters.Besides these five voices, the source also said that there are more generic voice options if users prefer them. All voices will be available this week in the US and other English-speaking regions, though the source didn’t give any other specific locations.The news follows a…
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Here’s how to stop Grok’s AI models using your tweets for training

Here’s how to stop Grok’s AI models using your tweets for training

There's word going around that X just enabled a setting that lets it train Grok on public tweets, as well as any interactions they have with the chatbot. That's not entirely true: a help page instructing users how to opt-out of X using their data to train Grok has been live since at least May. X just never exactly made it crystal clear that it was opting everyone into this, which is a sketchy move. If you don't want a bad chatbot to use your bad tweets for training, it's thankfully easy to switch that off.You just need to uncheck…
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X’s Grok chatbot is misleading voters about the presidential election

X’s Grok chatbot is misleading voters about the presidential election

The US is in the middle of another hotly contested and seemingly close presidential election. This election is also happening in this new age of widespread access to artificial intelligence and easily disseminated misinformation. Minnesota Secretary of State Steve Simon says his office tracked the source of one key piece of election misinformation back to X’s Grok chatbot.The Minneapolis Star Tribune reported that X’s premium chatbot service is passing along erroneous information about the deadlines for states’ presidential ballots including Minnesota. When Grok is asked “Which states’ presidential ballot deadlines have passed?”, Grok claims Alabama, Indiana, Michigan, Minnesota, New Mexico,…
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Google is reportedly building AI chatbots based on celebrities and influencers

Google is reportedly building AI chatbots based on celebrities and influencers

Google is reportedly building new AI-powered chatbots based on celebrities and YouTube influencers. The idea isn’t groundbreaking — startups like Character.ai and companies like Meta have products like this — but neither is so far.Google’s celebrity chatbots will be powered by the company’s Gemini family of large language models according to The Information, which on Monday. The company is trying to strike partnerships with influencers as well as celebrities, and is also working on a feature that will let people create their own chatbots simply by describing their personalities and appearance — something that Character.ai already . A fun fact:…
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Anthropic’s newest Claude chatbot beats OpenAI’s GPT-4o in some benchmarks

Anthropic’s newest Claude chatbot beats OpenAI’s GPT-4o in some benchmarks

Anthropic rolled out its newest AI language model on Thursday, Claude 3.5 Sonnet. The updated chatbot outperforms the company’s previous top-tier model, Claude 3 Opus, while working at twice the speed. Claude users (including those on free accounts) can check it out beginning today.Sonnet, which tends to be Anthropic’s most balanced model, is the first release in the Claude 3.5 family. The company says Claude 3.5 Haiku (the fastest in each generation) and Claude 3.5 Opus (the most powerful) will arrive later this year. (Those models will stay on version 3 in the meantime.) The Sonnet update comes only a…
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Our New Conversational AI Forrester Wave™: GenAI And LLMs Drive A Vendor Revolution

Our New Conversational AI Forrester Wave™: GenAI And LLMs Drive A Vendor Revolution

Let me start by stating the obvious: Automation has its best home in the contact center. At many brands, agents make up 10% of the workforce. They are the face of your brand to your customers, providing critical empathy and solving important problems. Agents also spend a lot of time performing rote tasks for customers that really should not require a human. The cost of an automated interaction is generally about a tenth of the cost of a conversation with an agent. This cost differential provides gaudy ROI numbers, prompting brands to implement chatbots and interactive voice response (IVR) systems…
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