Kore.ai looks to boost business workers’ productivity with AI agents for information retrieval and more – SiliconANGLE

Artificial intelligence agent startup Kore.ai Inc. is expanding its intelligent application development tools with the launch of AI for Work, a platform that promises to streamline business workflows and make employees more productive.

The startup says AI for Work is solving problems around information retrieval and process automation, which can be especially time-consuming and draining for employees. It says there’s a big need to improve these things, citing data from Forrester Research Inc. that shows the average knowledge worker spends up to 30% of their time searching for information. Obviously, the time spent on such routine processes has a huge impact on productivity.

Kore.ai is best known for its Experience Optimization or XO platform, which is used by enterprises to quickly build customized generative AI chatbots. Through its no-code user interface, unskilled workers can quickly create simple AI applications such as chatbots, product recommendation systems and virtual assistants in a safe and cost-effective way.

Its expertise in AI chatbots means it’s ideally placed to try and enhance the productivity of business workers, and it’s trying to do so by automating information retrieval and other mundane tasks.

With AI for Work, companies can access a set of AI agents that are designed to perform complex tasks on behalf of employees with minimal supervision. They include a Smart Information Retrieval Agent whose knowledge can be enhanced with retrieval-augmented generation or RAG techniques, so it can access internal corporate data.

With this agent, employees will simply be able to tell it what they’re looking for, such as a specific report, and it will immediately pull it up. Alternatively, they can just ask business-related questions, and it will pull up answers from the relevant reports and files.

The startup said the agent is able to adapt to each employee’s personal needs, slowly evolving as it learns the ins and outs of each person’s role, effectively becoming a digital twin.

In addition, Kore.ai’s AI for Work platform provides various other ready-made AI agents for human resource management, information technology support, recruitment and so on. Companies simply download the template agent, enhance it with their own data using RAG, and away they go. There’s also a universal orchestrator for managing diverse AI agents to ensure they are reliable and secure.

Best of all, the above features are all no-code, the startup says, so users can create customized AI agents using a simple drag-and-drop interface.

Kore.ai founder and Chief Executive Raj Koneru said existing AI solutions being used by enterprises today tend to be heavily fragmented, increasing complexity for businesses without really solving challenges around productivity and security.

“AI for Work is designed to bridge these gaps, combining intelligent enterprise search, workflow automation and multi-agent orchestration into a secure, centralized platform,” he promised. “It empowers organizations to declutter information access, streamline operations, and deliver tangible value — all while upholding enterprise-grade security and compliance.”

Koneru added that early adopters of AI for Work have boosted their productivity by 30% to 50 by accelerating the information retrieval process and automating mundane tasks. He gave the example of a pharmaceutical company, saying it was able to resolve more than 30% of its IT support tickets using AI agents, meaning that its human support staff had extra time to focus on fixing the more complex issues they face.

In another example, a U.S. airline said its online customer support chatbots delivered faster and more accurate responses to customers, based on internal knowledge bases.

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