Utilize the Flow before Stepping into the Same River Twice: Certainty Represented Knowledge Flow for Refusal-Aware Instruction Tuning

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Abstract:Refusal-Aware Instruction Tuning (RAIT) enables Large Language Models (LLMs) to refuse to answer unknown questions. By modifying responses of unknown questions in the training data to refusal responses such as “I don’t know”, RAIT enhances the reliability of LLMs and reduces their hallucination. Generally, RAIT modifies training samples based on the correctness of the initial LLM’s response. However, this crude approach can cause LLMs to excessively refuse answering questions they could have correctly answered, the problem we call over-refusal. In this paper, we explore two primary causes of over-refusal: Static conflict occurs when similar samples within the LLM’s feature space receive differing supervision signals (original vs. modified “I don’t know”). Dynamic conflict, on the other hand, emerges as the LLM’s knowledge evolves during SFT, allowing it to answer questions that were previously unanswerable. Yet, these now-answerable training samples still retain the original “I don’t know” supervision signals based on the initial LLM state, resulting in inconsistencies. These conflicts cause the trained LLM to misclassify known questions as unknown, resulting in over-refusal. To address this issue, we introduce Certainty Represented Knowledge Flow for Refusal-Aware Instructions Tuning (CRaFT). CRaFT centers on two main contributions: First, we additionally incorporate response certainty to selectively filter and modify data, reducing static conflicts. Second, we implement preliminary rehearsal training to characterize changes in the LLM’s knowledge state, which helps mitigate dynamic conflicts during the fine-tuning process. We conducted extensive experiments on open-ended question answering and multiple-choice question task. Experiment results show that CRaFT can improve LLM’s overall performance during the RAIT process. Source code and training data will be released at Github.