Intelligent automation drives efficiency and innovation in business operations – SiliconANGLE

Intelligent automation is quickly becoming a game-changer for businesses looking to stay competitive in an increasingly digital landscape.

From streamlining repetitive tasks to enhancing accuracy across complex processes, this technology is revolutionizing operations by allowing organizations to optimize resources and improve efficiency, according to Vivek Sinha (left), global head of sales — AI and automation — Topaz, at Infosys Ltd. The integration of AI-driven solutions, such as self-healing robots and agentic AI, is empowering companies to do more with less, reducing manual errors and accelerating workflows. As businesses seek higher returns on investment, intelligent automation is setting the stage for a new era of operational excellence and innovation.

“There is no secret sauce to it — it is hard work and grind that gets you,” he said. “The biggest thing that I actually want to tell is just because the compute and the data processing capabilities have increased so much that you can really do mundane tasks with lots of compute behind it. The reason AI is so dramatic in terms of ROI influence that it can bring is because it is an order of magnitude improvement that you can get.”

Sinha and Robert Schneider (right), intelligent automation manager at Conagra Brands Inc., spoke with theCUBE Research’s Dave Vellante and co-host Rebecca Knight at UiPath Forward 2024, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how intelligent automation, through technologies such as robotic process automation, self-healing robots and agentic AI is revolutionizing business operations by streamlining processes, improving accuracy and boosting operational efficiency. (* Disclosure below.)

Harnessing intelligent automation for business success

Conagra Brands, a leading food company responsible for household names such as Reddi-Wip and Birds Eye vegetables, has successfully implemented intelligent automation tools to streamline its back-office operations. In a lean organizational environment where maximizing resources is key, Conagra has turned to RPA and intelligent automation to tackle the challenge of doing more with less, according to Schneider.

“At Conagra Brands, just like any organization, we’re a very lean organization, and we have the challenge to do more with less,” he said. “With automation, robotic process automation and intelligent automation, it gives us tools that we need to continue to be competitive in a global marketplace. We were able to successfully, with a partnership of Infosys, successfully automate quite a few of our back-office processes that allow us to be more efficient, more effective and ultimately deliver our product faster.”

One of the primary benefits has been the automation of routine tasks, which frees up employees to focus on more strategic work. Conagra’s adoption of UiPath’s automation tools has resulted in faster and more accurate execution of business processes. For example, automation has cut the time required to close financial records from one week to just four hours, according to Schneider. This substantial time savings has improved both productivity and employee satisfaction, as teams can now focus on tasks that generate higher value for the organization.

“In regards to intelligent automation and automation, there’s a joy that you get from being in a program like this that you get to see employees become happier,” he said. “The team is just so ecstatic about the fact that it’s accurate, it’s on time, they can monitor it, they can see what it’s doing, and it allows them freedom to work on the more important tasks that add revenue to our organization.”

Infosys, which partnered with Conagra on its automation journey, has played a crucial role in the deployment of AI technologies that provide tangible ROI. Through well-defined frameworks and expertise in automation, Infosys helps companies such as Conagra identify key use cases for AI implementation and ensures that results are continuously monitored and refined to meet business goals.

“Anything that delivers faster is going to be a success for us,” Schneider said. “For our immediate future, we’re investing in document understanding, communication mining, as well as process mining. We’re very excited about those technologies and how those are going to benefit our organization.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE Research’s coverage of UiPath Forward 2024:

(* Disclosure: UiPath Inc and Infosys Ltd. sponsored this segment of theCUBE. Neither UiPath, Infosys nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE