25
May
Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests. In the first work to introduce the concept, researchers have outlined the role an AI concierge, a technologically advanced assistant, may play in various areas of the service sector as well as the different forms such a helper might embody. Their paper envisions a virtual caretaker that, by combining natural language processing, behavioral data and predictive analytics, would anticipate a customer's needs, suggest certain actions, and automate routine tasks without having to be explicitly commanded to…