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Best UCaaS Providers of 2024

Best UCaaS Providers of 2024

Best UCaaS provider overall: NextivaBest price for less than five users: RingCentralBest for easy DIY setup: OomaBest for videoconferencing: ZoomBest for international calls: 8x8Best for AI-powered communication: Dialpad I’ve had an eye on the business communication space for years, watching solutions change as new tech emerges while others quietly disappear in mergers and acquisitions. Whether you’re a small business looking for your first phone system or an enterprise looking for the best UCaaS provider overall, this guide will help you find the right fit for your team. 1 RingCentral Office Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999),…
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Can ChatGPT Do Reliable Call Center Sentiment Analysis?

Can ChatGPT Do Reliable Call Center Sentiment Analysis?

Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats. This article covers the key steps involved in using large language models (LLMs) like ChatGPT to gain insights into customer emotions and satisfaction levels from call transcripts. You’ll learn how to transcribe your calls, prepare your data, and utilize ChatGPT for analysis. Why AI pairs well with call center sentiment analysis Call center sentiment analysis is about understanding how your customers feel when they talk to your team. This smart approach looks at what’s said (and sometimes how it’s said) to figure out if…
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California Governor Vetoes Proposed AI Safety Bill

California Governor Vetoes Proposed AI Safety Bill

California Gov. Gavin Newsom vetoed the controversial AI regulation bill SB 1047 on Sept. 29. The bill “falls short of providing a flexible, comprehensive solution to curbing the potential catastrophic risks,” the governor’s office wrote. The announcement included alternative measures to both foster California’s AI industry and prevent harms. Newsom: the bill ‘could give the public a false sense of security’ SB 1047, the Safe and Secure Innovation for Frontier Artificial Intelligence Models Act, would have been the strongest regulation in the country regarding generative AI. It aimed to provide protections for industry whistleblowers, mandate large AI developers to be…
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Shrinking AR displays into eyeglasses to expand their use

Shrinking AR displays into eyeglasses to expand their use

Augmented reality (AR) takes digital images and superimposes them onto real-world views. But AR is more than a new way to play video games; it could transform surgery and self-driving cars. To make the technology easier to integrate into common personal devices, researchers report in ACS Photonics how to combine two optical technologies into a single, high-resolution AR display. In an eyeglasses prototype, the researchers enhanced image quality with a computer algorithm that removed distortions. AR systems, like those in bulky goggles and automobile head-up displays, require portable optical components. But shrinking the typical four-lens AR system to the size…
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CXL memory drives the future of data centers with low-latency solutions – SiliconANGLE

CXL memory drives the future of data centers with low-latency solutions – SiliconANGLE

As the demand for real-time data processing escalates, the technology behind Compute Express Link, known as CXL, is emerging as a critical solution for modern data centers. CXL memory is one solution that addresses the challenges presented by the rapid growth of applications such as generative AI, autonomous driving and in-memory databases. It achieves this by offering high speed and low latency, which significantly boosts data throughput and scalability. This transformative approach enables the development of more efficient and powerful data center infrastructures, according to Andrey Kudryavtsev (pictured, back row, right), senior manager of CXL business development at Micron Technology…
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Strong beat and raise helps MongoDB’s stock surge more than 13% after-hours – SiliconANGLE

Strong beat and raise helps MongoDB’s stock surge more than 13% after-hours – SiliconANGLE

Shares of the database company MongoDB Inc. made strong gains in the after-hours trading session today following a crushing second-quarter earnings beat and a raise in its full-year guidance. The company reported earnings before certain costs such as stock compensation of 70 cents per share, surging past the Wall Street analysts’ consensus estimate of just 49 cents. Meanwhile, revenue grew 13% from a year earlier, to $478.1 million, well ahead of the Street’s target of $464.1 million. Although MongoDB’s net loss grew from $37.6 million on year ago to $54.5 million at the end of the previous quarter, investors were…
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From linear value chains to dynamic ecosystems: How digital twin platforms will revolutionize business operations – SiliconANGLE

From linear value chains to dynamic ecosystems: How digital twin platforms will revolutionize business operations – SiliconANGLE

Last year theCUBE Research asserted that we are on the brink of a transformative shift toward intelligent data applications, set to revolutionize business operations. We introduced the concept of “Uber for All” as a metaphor, predicting that today’s linear value chains would evolve into dynamic digital representations of a business — digital twins — where intelligent data applications empower firms to orchestrate entire ecosystems in real time. This week, these research insights were highlighted on the cover of The Economist, in an article co-authored by George Gilbert of theCube Research with the senior editor of artificial intelligence initiatives. The piece examines how digital…
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Couchbase’s Capella Columnar paves the way for developers to build more adaptive applications – SiliconANGLE

Couchbase’s Capella Columnar paves the way for developers to build more adaptive applications – SiliconANGLE

Couchbase Inc. is adding some powerful new capabilities to its flagship database-as-a-service offering, paving the way for developers to build more intelligent and adaptive applications that leverage real-time insights. The company is also enhancing the mobile version of its database with new functions including vector search, making it more suitable for generative AI applications that employ retrieval-augmented generation techniques to fine-tune their outputs. The company is the creator of the popular Couchbase NoSQL database service that allows enterprises to store large volumes of semistructured data. Its flagship product is the cloud-based Couchbase Capella database-as-a-service product, and it also sells a…
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Addressing challenges in Kubernetes management – SiliconANGLE

Addressing challenges in Kubernetes management – SiliconANGLE

With the fast-paced advances in technology, the challenges and opportunities surrounding cloud-native architectures and Kubernetes management are more pronounced than ever. The shift toward decoupling traditional three-tier architectures to embrace more agile, scalable solutions such as Kubernetes is no longer just a theoretical conversation. It’s becoming a practical necessity for enterprises across the globe, according to Phil Trickovic (pictured, right), senior vice president of revenue at Tintri by DDN Inc. Tintri’s Brock Mowry and Phil Trickovic talk with theCUBE about Kubernetes management. “We’re seeing this across the stack from [the] biggest enterprise down through mid-size, even to the smalls, [which] are…
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InfluxData revamps its time-series database offerings with faster query performance and lower latency – SiliconANGLE

InfluxData revamps its time-series database offerings with faster query performance and lower latency – SiliconANGLE

Time series database startup InfluxData Inc. is beefing up the capabilities of its flagship product InfluxDB with a major update rolled out today that’s designed to simplify the task of managing time series data at scale, while improving its overall performance. In addition to InfluxDB 3.0, the startup announced InfluxDB Clustered, which is a self-managed version of its time-series database offering. It’s aimed at companies that want to deploy it on-premises or in private clouds. The open-source InfluxDB platform is designed to handle information that’s processed chronologically, hence the “time-series” moniker. Time-series data is essential for many applications, as it provides…
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