21
Nov
No question about it: Nadella’s Microsoft is a triumph. Finally, in the 2020s, Microsoft has centered on the most innovative tech since the PC itself. And though revenues from AI products haven’t begun to offset Microsoft’s huge investments, it has the confidence—and the resources—to wait until the products improve and users find them useful.But can Microsoft really avoid the hubris that set it so far back before? Consider what happened in May of this year with a product called Recall.The feature was supposed to epitomize Microsoft’s integration of AI into its hardware, software, and infrastructure. The idea was to give…