GenAI - CybAI news

11 Oct

The Latest Call Center IVR Upgrades Are Slashing Wait Times

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Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For many years, call center IVR systems were clunky and hard for end-users to modify on their own. Want to reroute a call path? Call the vendor and wait three months. Call center IVR systems today are a lot easier to set up and maintain. There are also a slew of new and improved features that are optimizing call center performance: decreasing wait times, increasing first call resolutions, offering self-service options to enable buyers, and more.…

11 Oct

AMD Reveals Fleet of Chips for Heavy AI Workloads

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AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our goal is to drive an open industry standard AI ecosystem so that everyone can add their innovation on top,” said Lisa Su, AMD chair and CEO, at the company’s Advancing AI 2024 presentation in San Francisco. The 5th generation Epyc processor positions AMD as an underdog contender to NVIDIA’s Blackwell in the AI market. During the same presentation, AMD also unveiled several novel products, including a new server CPU designed for enterprise, AI, and cloud applications. AMD Instinct MI325X accelerators…

11 Oct

Is Automated IVR Testing Reliable? Yes, With Oversight

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Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user experience, or load handling are going to result in immediate problems for customers who call into your phone system. Putting it off is not a good idea, but IVR testing can be time-consuming and very difficult to do well. It really is its own specialty, which explains why so many call centers outsource IVR testing altogether. Recent advances in technology — most notably AI, machine learning, and natural language processing — have drastically increased the effectiveness and…

11 Oct

Deepfakes Can Fool Facial Recognition on Crypto Exchanges

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Generative AI deepfakes can stoke misinformation or manipulate images of real people for unsavory purposes. They can also help threat actors pass two-factor authentication, according to an Oct. 9 research report from Cato Networks’ CTRL Threat Research. AI generates videos of fake people looking into a camera The threat actor profiled by CTRL Threat Research — known by the handle ProKYC — uses deepfakes to forge government IDs and spoof facial recognition systems. The attacker sells the tool on the dark web to aspiring fraudsters, whose ultimate goal is to infiltrate cryptocurrency exchanges. Some exchanges require a potential account holder…

11 Oct

Making an IVR Recording Is Easy: Here Are 4 Places to Start

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An IVR recording is a recorded message that helps callers navigate your Interactive Voice Response (IVR) system. The IVR system guides callers and sends their calls to specific departments or specialists using menu options and prompts. A well-crafted IVR recording sets a positive tone for the entire customer interaction. And by offering clear guidance, it assists callers in reaching the right destination without requiring any manual assistance. In this article, you’ll find all the information you need to create an IVR recording for your business. Can you make your own IVR recording? Yes, but you don’t want to do a…

11 Oct

APAC Concerns Grow Over Foreign AI Monopolies, Competition

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Regulators in Japan and South Korea have commenced inquiries into the competitive implications of expanding generative AI markets in their jurisdictions. This follows concerns the fast-moving market may quickly be dominated by too few players, or that emerging anti-competitive practices may develop. In October, the Japan Fair Trade Commission began a market study on generative AI to examine competition at the infrastructure, model, and application levels. As outlined in a discussion paper, it will also decide if changes may need to be made to its Antimonopoly Act and competition policy. SEE: US, UK and EU make joint statement on fostering…

11 Oct

Simplify Your Pitch Prep with This AI Tool

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TL;DR: A lifetime of PitchBob AI Pitch Deck Generator & Startup Co-Pilot is available for $49.99 — create investor-ready presentations easily. When pitching to investors, standing out is everything. With PitchBob, creating a compelling, professional-grade pitch deck is straightforward, efficient, and designed to impress. This AI-powered pitch deck generator and startup building co-pilot automates essential elements like financial modeling and business planning, helping you prepare for investor meetings, grant applications, or accelerator programs with confidence. For a one-time investment of $49.99 (reg. $99), PitchBob is your solution for a polished pitch that reflects the full potential of your business. About…

10 Oct

Dovetail CEO: AI innovation Should Be Balanced With Sensible Regulation

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Australian-grown tech startup Dovetail’s CEO has backed the need for AI regulation to ensure the booming technology is not used for “nefarious purposes.” However, he said the practical aspects of compliance will determine how easy or difficult it is for businesses deploying AI to comply with. Benjamin Humphreys has grown customer insights platform Dovetail over the last seven years to 120 people based in Australia and the U.S. He told TechRepublic that there was a need for some action from governments to safeguard “the greater good of society” against some potential use cases of AI. While he said Australia’s proposal…

10 Oct

RLHF and RLAIF in GPT-NeoX

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Today SynthLabs and EleutherAI are excited to announce large scale post training and preference learning in GPT-NeoX, one of the most widespread and adopted pretraining frameworks for large scale language models. This effort represents a partnership towards improving accessibility of preference learning research at scale. Currently large scale preference learning research is bottlenecked by a lack of easily scalable and robust frameworks. Pushing the boundary of what models are easily trainable and what training methodologies are easily accessible will enable a new wave of research developments and breakthroughs in the space of preference learning as well as a new set…

10 Oct

How Should We Feel About Ring?

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Ring cameras have come a long way. Since the security camera brand launched 11 years ago, its video doorbells and cams have become vigilant, constant surveyors of patios, porches, and vestibules everywhere. Amazon now owns the company, and has ushered it through controversies over privacy concerns, security breaches, incidents of vigilantism, and the company’s cozy relationship with law enforcement. The drama has not slowed growth; over 10 million Rings have been installed, and the cameras currently blanket our urban and suburban landscape, filming the movements of you, your family, and any strangers who wander near your door.That makes for a…